Privacy Policy
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Information We Collect
We may collect and hold a range of personal information, including:
- Personal Information: Your name, contact details (email, phone number, address), date of birth, and other identifying information.
- Health Information: Details about your mental and physical health, medical history, and treatment plans relevant to the counselling services.
- Payment Information: Bank account details or payment information used for processing transactions.
- Usage Data: Information about how you interact with our website and services, including IP address, browser type, and access times.
How We Use Your Information
We use your personal information to:
- Provide, manage, and deliver our services.
- Communicate with you regarding appointments, inquiries, and services.
- Process payments and manage billing.
- Maintain and improve our website and service offerings.
- Comply with legal and regulatory obligations.
- Conduct research and analysis to improve the effectiveness of our services.
Disclosure of Your Information
We may disclose your personal information under the following circumstances:
- To our employees, contractors, or third-party service providers who need access to the information to assist in service delivery (e.g., IT support, payment processors).
- To legal and regulatory authorities as required by law.
- To other parties with your consent or when necessary to protect the rights, property, or safety of Aura Psychotherapy, our clients, or others.
Data Security
Aura Psychotherapy implements strict technical and organizational security measures to protect your personal information. All personal and health-related data is securely stored in physical and digital formats, with access limited to authorized personnel. While we strive to protect your data, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Accessing and Managing Your Information
You have certain rights regarding your personal information, including:
- Access: You can request access to your personal information at any time.
- Correction: If any personal or health information is inaccurate or incomplete, you can request corrections.
- Deletion: You may request the deletion of your personal information where legally allowed.
- Objection: You can object to the processing of your personal information, where applicable.
- Withdrawal of Consent: If processing is based on your consent, you can withdraw that consent at any time.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most recent version will be posted on our website. In case of significant changes, we will notify you through appropriate means, such as email or a website notice.
Contact us
Aura Psychotherapy
Phone: 0451 112 837
Address: New South Wales, Australian
Email: info@aurapsychotherapy.com.au
